Influencer FAQ: Platform & Technical Support

How do I contact ManyTags support?

Through the Platform: 1. Go to your dashboard 2. Click “Help” or “Support” in the main menu 3. Submit a support ticket with your issue 4. Include relevant screenshots and details

Email Support: - Send detailed emails to [email protected] - Include your username and campaign details - Attach relevant screenshots or documents

Response Times: - General inquiries: 24-48 hours - Technical issues: 12-24 hours - Urgent campaign issues: Within business hours

Before Contacting Support: - Check this FAQ section first - Try basic troubleshooting steps - Gather relevant information and screenshots

What if I’m having technical issues?

Common Issues & Solutions:

Login Problems: - Clear browser cache and cookies - Try incognito/private browsing mode - Reset password if needed - Check if account is verified

Upload Issues: - Check file size limits (usually 10MB max) - Use supported formats (JPG, PNG, MP4) - Try different browser or device - Ensure stable internet connection

Dashboard Not Loading: - Refresh the page - Clear browser cache - Try different browser - Check internet connection

Mobile Issues: - Update your browser app - Try desktop version - Clear app cache/data - Restart your device

When to Contact Support: - Issues persist after troubleshooting - Error messages appear - Features not working as expected - Account access problems

How do I report inappropriate behavior?

Types of Behavior to Report: - Harassment or bullying - Inappropriate messages from brands - Discrimination - Violation of platform terms - Fraudulent campaigns or brands

How to Report: 1. Document the behavior with screenshots 2. Go to the specific campaign or message 3. Click “Report” button if available 4. Or contact support directly with details

Information to Include: - Screenshots of inappropriate behavior - Username/brand name involved - Campaign details if relevant - Date and time of incident - Description of what happened

Follow-up: - ManyTags investigates all reports - You’ll receive confirmation of report receipt - Updates provided on serious issues - Confidentiality maintained throughout process

Where can I find the Terms and Conditions?

Access Terms: - ManyTags Terms and Conditions - Available in footer of all pages - Also accessible through account settings

Key Sections for Influencers: - Account responsibilities - Content ownership and usage rights - Campaign completion requirements - Platform behavior guidelines - Dispute resolution process

Important to Review: - Content licensing agreements - Cancellation policies - Platform usage rules - Privacy policy - Payment/reward terms

Updates: - Terms may be updated periodically - Users notified of significant changes - Continued use constitutes acceptance - Check periodically for updates